Customer Experience Representative

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the primary liaison for customers throughout their experience at WeSki.

• Deliver post-booking assistance tailored to customers’ requirements.

• Aid customers during their travels to ensure an exceptional customer experience.

• Represent customer feedback and impact the product development strategy.

• Work on a rotating schedule, including weekends and evenings.

⛳️ Requirements

• Native English speaker — required.

• Minimum of 3 years of experience in customer service — required.

• At least 2 years of experience in Travel Tech B2C — required.

• Familiarity with support and CRM systems; experience with HubSpot and Zendesk is preferred.

• Ski experience is a plus.

• Ability to resolve complex issues with straightforward solutions.

• Demonstrated technical skills and self-directed learning capability, with a thorough understanding of the functional and technical aspects of a complex system.

• Highly organized, capable of managing multiple tasks across various priorities.

• Willingness to work rotating shifts, including weekends and evenings.

🏝️ Benefits

• Full-time remote position.

• Option for contract renewal after up to 6 months.