Customer Experience Representative

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Address buyer inquiries promptly and accurately through chat.

• Determine buyer requirements by posing relevant probing questions.

• Participate in course refreshers to maintain up-to-date knowledge of products and promotions.

• Acknowledge and resolve buyer issues and complaints effectively.

• Assess and report on product and promotion-related concerns.

• Update internal databases with information regarding product issues and meaningful buyer interactions.

• Monitor buyer complaints and proactively initiate outbound chats to offer assistance.

• Uphold a positive, empathetic, and professional demeanor towards customers.

• Ensure complete satisfaction for each buyer who reaches out via chat.

• Collaborate closely with the Vendor Acquisition, Key Account Management, Marketing, Production, and Fulfillment teams.

• Provide support for managed shops across various e-commerce platforms.

⛳️ Requirements

• At least 2 years of experience in Customer Service within a BPO or Captive Environment.

• Above-average English communication skills, both written and verbal.

• Proficient typing speed.

• Minimum of 1 year of experience in the Consumer Electronics sector or a related field (Customer Facing or Phone/Chat Support).

• Skilled in MS Word and Excel, as well as Google Sheets.

• Strong problem-solving abilities, effective listening skills, and a proactive approach.

• Capability to multitask, prioritize, and manage time efficiently.

• Advantageous to have a background or familiarity with the SEA E-Commerce Market.

🏝️ Benefits

• Competitive salary package.

• Generous benefits offered.

• Comprehensive insurance coverage.

• Ample leave provisions.

• Structured training through in-person sessions.

• Coaching opportunities.

• Access to Intrepid Academy.

• Chances to lead client projects and engage with advanced technology.

• Opportunities for career advancement and professional development.

• Team lunches, after-work gatherings, and special events.

• Entrepreneurial initiatives and involvement in innovative projects.

• Collaboration with international colleagues and regional experts.