Customer Experience Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with strategic clients to provide business value and contribute to revenue growth.

• Link Wiz's value proposition to key customer initiatives, boost adoption, and stay ahead of competitors.

• Navigate complex and large-scale high-tech, cloud-based enterprise software organizations through their multi-year transition to the cloud, emphasizing strong cloud security practices and maximizing Wiz's value.

• Serve as a trusted advisor to customers, ensuring coordination among Wiz teams to achieve transformative results.

• Manage various cloud security-focused projects and initiatives, working closely with Sales, Support, Success, product, engineering teams, and customer teams.

• Engage with and influence key stakeholders throughout the duration of projects.

• Grasp customers' business visions, cultures, processes, and cloud security needs.

• Establish relationships ranging from technical staff to CISO level.

• Promote Wiz's value and encourage the adoption of secure solutions.

• Ensure that Wiz's guidance is comprehended and implemented, while advocating for customers' security needs within the organization.

• Facilitate post-onboarding Wiz adoption using project management expertise in large-scale transformations.

• Address customer security challenges through innovative ideas, tools, and mechanisms.

• Identify and pursue strategic cloud security opportunities alongside Customer Account teams.

• Assist with TCO analyses and business case evaluations.

• Provide options for tool consolidation and enhance Wiz's value.

• Accelerate secure workload migrations by establishing milestones, eliminating obstacles, and executing procedures.

• Develop training strategies to enhance the skills of both technical and non-technical customer roles.

• Establish governance structures for customer partnerships and the adoption of Wiz.

⛳️ Requirements

• Candidates must reside in the Central United States.

• A minimum of 5 years of experience in a customer-facing strategic role such as CSM, AE, or PM.

• Exceptional communication and interpersonal skills, capable of engaging effectively with stakeholders at all organizational levels.

• Ability to quickly grasp Wiz’s offerings and pricing structures.

• Demonstrated experience working with Fortune 100 clients utilizing cloud-based technology.

• In-depth knowledge of Security SaaS offerings and their pricing models.

• Applicants must possess the legal right to work in the country where the position is located, without requiring visa sponsorship.

• This position does not provide visa sponsorship.

🏝️ Benefits

• Bonus

• Equity

• Benefits

• Google benefits