Customer Experience Executive

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide assistance to customers and store personnel with inquiries related to customer care and administrative duties.

• Dispatch relevant emails and communications to stores to address customer inquiries and facilitate order delivery.

• Handle phone calls, email inquiries, and Live Chat interactions from customers purchasing products online.

• Address customer inquiries and manage Customer Care web feedback cases via email.

• Update customer accounts with accurate notes and details following phone calls.

• Occasionally make outbound calls to the Australian customer service team and online stores to coordinate product delivery.

• Process and respond to customer communications via email, SMS, and Live Chat.

• Elevate critical concerns to Management when necessary.

• Adhere to processes in line with QA guidelines.

⛳️ Requirements

• Strong communication skills, both written and verbal.

• Ability to multitask and manage time effectively.

• Previous experience in customer service or a related field is preferred.

• Proficiency in using email, SMS, and Live Chat platforms.

• Capable of working independently and as part of a team.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on employee well-being.

• Flexible working hours to promote work-life balance.