Customer Experience Coordinator

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Act as the main point of contact for customer inquiries via phone and email.

• Foster strong relationships by providing professional, responsive, and tailored service.

• Address customer questions, concerns, and requests promptly and accurately.

• Assess customer needs and connect them with appropriate solutions.

• Accurately and efficiently process orders, requests, and account updates.

• Maintain customer records and account details meticulously.

• Balance truck inventory and assist operational processes.

• Complete daily administrative tasks while ensuring organization and attention to detail.

• Collaborate with Operations, Sales, Logistics, and other internal teams to promote customer success.

• Manage issue resolution and guarantee that customers receive timely updates.

• Contribute to a positive and collaborative work environment.

• Help to identify opportunities to enhance customer processes and experiences.

⛳️ Requirements

• At least 1 year of experience in customer service, customer support, account coordination, or a similar customer-facing role.

• Outstanding communication and interpersonal skills.

• Strong problem-solving skills and meticulous attention to detail.

• Capability to juggle multiple priorities in a fast-paced setting.

• Proficiency in Microsoft Outlook, Word, and Excel.

• A customer-first attitude with a dedication to providing exceptional service.

• Familiarity with Salesforce, Oracle, Microsoft Teams, or comparable business systems is preferred.

• Experience in transportation, logistics, fuel, aviation, energy, or related industries is preferred.

• An associate or bachelor's degree is preferred.

🏝️ Benefits

• Medical, Dental, and Vision Coverage.

• HSA and FSA Options.

• Infertility Benefits.

• 100% Covered Preventive Care.

• Employee Assistance Program.

• Teladoc Services.

• 401(k) with Company Match.

• Company-Paid Life Insurance.

• AD&D Coverage.

• Short-Term Disability.

• Long-Term Disability.

• 160 hours of Paid Time Off.

• 8 Paid Holidays.

• LinkedIn Learning Access.

• Ongoing Training and Development.

• Internal Career Opportunities.

• Exposure to Multiple Areas of the Business.

• Accident Insurance.

• Critical Illness Insurance.

• Legal Assistance.

• Identity Theft Protection.