Customer Experience Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Spearhead continuous improvement initiatives by assessing and enhancing procedures and processes to maximize efficiency and elevate customer experience.

• Create onboarding plans and facilitate training for new customer service representatives.

• Revise training materials and evaluate their effectiveness.

• Guide the professional development of customer service representatives for ongoing improvement.

• Conduct quarterly meetings for the Customer Service department and foster continuous learning through Microsoft Teams.

• Organize the scheduling of customer service representatives and receptionists to ensure consistent service coverage during unexpected absences.

• Provide the Director of Sales with insights regarding the performance and productivity of customer service representatives.

• Offer support to customer service and sales representatives as necessary.

• Facilitate Produce Pro training for new sales representatives and assist them throughout their onboarding process.

• Direct the creation and writing of content for marketing materials and Bix messaging, including flyers and social media posts.

• Assess and enhance marketing content, the Bix website, and the Bix customer ordering portal.

• Manage and prioritize requests for information and marketing materials.

• Establish customer relationships and deliver personalized service.

• Address customer inquiries utilizing product knowledge.

• Cultivate leads, manage referrals, and convert them into customers.

• Align sales initiatives with Bix company objectives and operational priorities.

• Reactivate dormant or infrequently ordering accounts.

• Gather customer and competitive data along with testimonials, update CRM records, and disseminate information to formulate sales strategies.

• Maintain contacts in Sales-I and Produce Pro.

• Collaborate with buyers and transportation teams to identify and resolve customer issues.

• Monitor market trends and the competitive landscape, providing insights and marketing ideas to leadership.

⛳️ Requirements

• A high school diploma is mandatory.

• 3–5 years of experience in sales, customer service, culinary, and/or the food industry is required.

• Prior supervisory experience is essential.

• Proven ability in effective and strategic team leadership.

• Exceptional customer service and communication skills are necessary.

• Capability to collaboratively and effectively resolve issues.

• Proficient in computer use and 10-key skills.

• Ability to multitask efficiently.

• Confidence in presenting product information and demonstrations.

• Ability to perform tasks while sitting, standing, walking, reaching, bending, and lifting up to 50 pounds, and to work at a computer and on the phone for 8–10 hours daily.

• Applicants must be currently authorized to work in the United States.

🏝️ Benefits

• Sysco benefits are available; further details can be found at https://SyscoBenefits.com.