Customer Experience Associate I

This is a fully remote position, open to applicants in United States.

📋 Description

• Schedule customer appointments for collision repairs and estimates in accordance with established standard operating procedures (SOPs).

• Handle a high volume of both inbound and outbound customer communications efficiently.

• Assist customers with the arrangement of rental car reservations and towing schedules.

• Prioritize and manage daily tasks with a strong sense of urgency.

• Communicate with empathy, confidence, and a professional demeanor.

• Address inquiries by clarifying needs, researching information, and taking appropriate next steps.

• Resolve customer concerns through active listening and utilization of internal resources.

• Effectively multitask across various systems and communication channels.

• Adhere to processes to ensure assignment accuracy and data integrity.

• Protect customer and company information while maintaining confidentiality.

• Maintain company-issued equipment and report any issues promptly.

• Foster positive outcomes and ensure a high-quality customer experience.

• Execute additional duties as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• At least 1 year of experience in a high-volume call center setting.

• Strong verbal and written communication abilities.

• Proven empathy and active listening skills.

• Capability to multitask and manage competing priorities in a dynamic environment.

• Excellent attention to detail and accuracy.

• Strong time management and organizational skills.

• Self-motivated with a robust work ethic and quick learning ability.

• Reliable modem and high-speed internet connection that meets minimum specifications.

• Proficient in navigating and multitasking across multiple systems, including CRM software.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Group Life Insurance

• Disability Insurance

• 401k Retirement Plan with matching contributions

• Referral Bonus (“Cash From Crash”)

• 5 Paid Holidays

• Eligibility for monthly performance-based bonuses of up to $400