Customer Experience Associate I

This is a fully remote position, open to applicants in United States.

📋 Description

• Schedule customer appointments for collision repair and estimates in accordance with established SOPs.

• Handle a substantial volume of both inbound and outbound customer communications.

• Assist customers with reservations for rental cars and arrange towing services.

• Prioritize daily tasks with a sense of urgency.

• Communicate with empathy, confidence, and professionalism.

• Address inquiries by clarifying customer needs, researching information, and taking appropriate follow-up actions.

• Resolve customer issues through active listening and utilizing internal resources.

• Manage multiple tasks across different systems and communication channels.

• Adhere to processes that ensure assignment accuracy and data integrity.

• Protect customer and company information while maintaining confidentiality.

• Maintain company-provided equipment and report any issues promptly.

• Contribute to positive outcomes and ensure a high-quality customer experience.

• Undertake additional duties as assigned.

⛳️ Requirements

• High school diploma or GED is mandatory.

• At least 1 year of experience in a high-volume call center setting.

• Exceptional verbal and written communication abilities.

• Proven empathy and active listening capabilities.

• Capacity to multitask and manage competing priorities in a fast-paced environment.

• Strong focus on detail and accuracy.

• Outstanding time management and organizational skills.

• Self-driven with a robust work ethic and a quick learning aptitude.

• Access to a reliable modem and high-speed internet that meets the minimum requirements.

• Proficiency in navigating and multitasking across various systems, including CRM software.

• A quiet, distraction-free workspace is essential.

• Consistent access to high-speed internet.

• Availability to work Monday through Friday, from 10:30 AM to 7:00 PM CST, along with rotating Saturdays from 8:00 AM to 12:00 PM CST.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Group Life Insurance

• Disability Insurance

• 401k Retirement Plan with matching contributions

• Referral Bonus (“Cash From Crash”)

• 5 Paid Holidays

• Monthly performance-based bonuses of up to $400