Customer Experience Associate I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver exceptional customer service support through inbound calls.

• Efficiently and accurately manage high-volume call center interactions.

• Address customer inquiries, issues, and complaints promptly.

• Maintain precise records via data entry and system updates.

• Adhere to company processes, compliance standards, and quality guidelines.

• Achieve productivity, attendance, and performance goals.

• Collaborate with team members to enhance customer satisfaction.

• Participate in a mandatory 3-week paid training program, which includes classroom instruction and guided call handling.

• Complete necessary E-Learning courses.

⛳️ Requirements

• High school diploma or GED is required.

• At least 6 months of experience in call center, customer service, or dispatch roles.

• Excellent communication and customer service abilities.

• Capability to thrive in a fast-paced call center environment.

• Basic computer skills with the ability to navigate multiple systems.

• Dependable attendance and a strong work ethic.

• Proficient in English.

• Must successfully pass a background check, credit check, and security fingerprinting.

• Availability for any 8-hour shift, from Monday to Sunday.

• Must have a secure wired high-speed internet connection with a verified speed test of at least 50 Mbps download and 50 Mbps upload; Wi-Fi is not allowed.

• Dedicated workspace equipped with a desk, chair, and a quiet, distraction-free setting.

• Maintain an average quiz score of 80% or higher and complete all required E-Learning courses.

🏝️ Benefits

• Competitive hourly pay.

• Monthly incentive potential of up to $350 after training based on performance metrics.

• Night or weekend differential based on the shifts worked.

• Benefits available from day one (medical, dental, vision) for eligible positions.

• Paid time off and holidays.

• Paid training.

• Opportunities for career growth and advancement.

• Supportive and inclusive workplace culture.

• Health insurance coverage.

• Optional dental and vision programs.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick leave.

• Company-provided equipment.