Customer Experience Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address internal inquiries related to passengers, ensuring prompt and high-quality support.

• Facilitate ticket cancellations and exchanges.

• Conduct comprehensive order analyses.

• Oversee and track passenger-initiated tickets, guaranteeing resolution within set timelines.

• Deliver customer service via phone, WhatsApp, email, and other communication channels.

• Provide tailored support for new products, respond to questions, and offer assistance.

• Ensure a positive customer experience with the solutions provided.

⛳️ Requirements

• Experience in Customer Service (SAC).

• Proficiency in case analysis.

• Background in multichannel customer support.

• Strong skills in customer relationship management.

• Intermediate proficiency in Microsoft Office Suite.

🏝️ Benefits

• Equity in the company.

• Flexible working hours.

• Complimentary bus tickets to any destination worldwide.

• Flexible benefits through the Swile card.

• Comprehensive national health and dental care coverage.

• Access to Sesc benefits.

• Scheduled days off.

• Scenic views in Montreal's Mile End.