Customer Experience Agent, French

This is a fully remote position, open to applicants in United States.

📋 Description

• Educate clients about OANDA products and demonstrate their usage through live chat, phone, email, and various digital platforms.

• Offer troubleshooting support and address technical or procedural inquiries regarding platform access, trading tools, and account processes.

• Sustain a comprehensive understanding of OANDA’s products and services.

• Handle and resolve standard cases using CRM tools such as Salesforce.

• Keep precise documentation in ticketing systems to ensure a clear audit trail.

• Adhere to operational workflows and regulatory standards for compliance and risk management.

• Participate in operational briefings, training sessions, and knowledge transfer activities.

• Foster positive client relationships and deliver exceptional customer support.

⛳️ Requirements

• Prior experience in client-facing positions.

• Practical knowledge of trading and financial instruments, including Forex, CFDs, Commodities, and Indices.

• Understanding of market mechanics, such as leverage, margin calls, order types, and spreads.

• Active business registration, or willingness to establish one, to operate as an independent contractor in your country of residence.

• Proficient in English and a native French speaker.

• Willingness to work within North American business hours, typically from 8:00 AM to 5:00 PM.

• Strong communication skills and a positive demeanor.

• Enthusiasm for learning and acquiring knowledge about product and service updates.

• Ability to utilize a personal device to access systems via VDI.

• Experience with customer support infrastructure and ticketing systems like Salesforce and/or Zendesk is a plus.

🏝️ Benefits

• Fully remote position.

• Flexible scheduling with rotational coverage during weekends and holidays.

• Ability to use personal devices to access systems through Virtual Desktop Infrastructure (VDI).

• Training and knowledge transfer opportunities.

• An inclusive and accessible work environment.

• Support provided during the recruitment and selection process.