This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Engage with customers through phone, email, and chat, utilizing various software tools to navigate policy information, investigate products, and provide effective solutions.

• Precisely document and address customer inquiries regarding account details and modifications.

• Inform customers about digital tools to facilitate future self-service.

• Regularly achieve or surpass defined call center, team, and individual performance objectives.

• Recognize and escalate trends or opportunities to enhance the overall customer journey.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Outstanding written and verbal communication skills, active listening abilities, adaptability to customer needs, and confidence in managing conversations.

• Dedication to providing exceptional customer experiences, empathizing with customers, and championing process enhancements.

• Proficient in navigating multiple computer systems, quickly learning new applications, and adapting to technological changes in dynamic environments.

• Strong decision-making skills, effective time management, and attention to detail; proactive in resolving issues.

• Capability to meet departmental standards, work flexible shifts, and maintain focus in high-pressure situations.

• 2+ years of experience in delivering outstanding service in fast-paced settings.

• High school diploma is mandatory.

• Previous experience in the annuity, retirement, or finance sectors is preferred.

• Relevant training or certifications are a plus.