Customer Experience Advocate

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Provide exceptional care to customers while identifying coverage gaps, eligible discounts, and renewal increases.

• Handle inbound calls from customers seeking auto, home, motorcycle, and various other policy options.

• Support policyholders in making changes to their policies.

• Acquire and utilize knowledge of Jerry's insurance-company panel to align customers with appropriate coverage.

• Gain in-depth understanding of the Jerry app.

• Address challenges to eliminate obstacles between customers and suitable coverage.

• Manage service requests related to vehicles, drivers, lienholders, and policy documentation.

• Provide feedback on products and contribute to product enhancement.

• Choose to work on either the sales or service track within the Customer Operations team.

⛳️ Requirements

• Previous experience in customer service, sales, or hospitality is beneficial but not mandatory.

• A genuinely friendly and upbeat demeanor with a willingness to collaborate in a team environment.

• Strong work ethic.

• Excellent problem-solving abilities.

• Effective communication skills.

• Must be available for full-time work.

• Candidates must reside in an eligible location: AZ, FL, GA, NV, NY, NC, TN, TX, UT, VA, or Ontario, Canada for full-time hourly positions.

• Must have legal authorization to work in the U.S. for applicable U.S. roles.

• P&C insurance license status is preferred; the employer is willing to cover the cost of the license if the candidate does not possess one.

🏝️ Benefits

• Competitive salary and benefits package.

• Medical, dental, and vision insurance coverage.

• 401K plan with employer matching contributions.

• Paid vacation time.

• Paid time off for personal use.

• Paid parental leave.

• Stock equity and stock options available.

• Uncapped commissions available for those on the sales path.

• Flexible scheduling options: choose between a 5-day, 8-hour week or a 4-day, 10-hour week.

• Fully remote work opportunities.

• Necessary work equipment provided.

• Opportunities for career advancement in the insurance field.

• Jerry.ai covers the cost of obtaining the P&C insurance license if required.

• Wellness benefits included.

• RRSP plan with employer matching for employees in Canada.

• Equity opportunities available.