Customer Education Specialist – 12 Month FTC

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide both online and face-to-face training sessions

• Create and implement services tailored for schools, multi-academy trusts, and other partners

• Present training and consultancy in a suitable manner, effectively conveying information to diverse users

• Assist users in gaining confidence in essential areas of Arbor MIS

• Maintain a thorough understanding of Arbor’s functionalities, features, and best practices

• Execute managed services such as new school year setups, assessments, behavior management, and customized reports

• Stay informed about product updates, regulatory changes, and new procedures

• Create and keep training materials up-to-date

• Engage in self-reflection and provide internal feedback regarding training sessions and any outstanding actions

• Travel frequently to client sites across the nation and Arbor offices as required

⛳️ Requirements

• A valid driving license is essential

• Relevant experience in the education sector is required

• Knowledge of school terminology and processes is necessary

• Ability to comprehend and communicate technology effectively to both technical and non-technical audiences

• Exceptional presentation and communication skills

• A proactive attitude towards learning new concepts, troubleshooting problems, and offering solutions

• Experience with Arbor or other Management Information Systems is an advantage

• Friendly demeanor, enthusiastic about engaging in tasks, and willing to assist

• Possess a good sense of humor and the ability to motivate others

🏝️ Benefits

• A dedicated wellbeing team and initiatives, including mindfulness programs, lunch and learns, manager training, and mental health first aid training

• 32 days of vacation in addition to Bank Holidays

• Life Assurance provided at three times the annual salary

• Comprehensive wellness benefits via AIG Smart Health, which includes a 24/7 virtual GP service, mental health support, counseling, and personalized health checks

• Private Dental Insurance coverage through Bupa

• Salary sacrifice Pension plans managed by Scottish Widows

• Enhanced maternity and adoption leave (20 weeks full pay) and paternity leave (6 weeks full pay)

• Five complimentary return-to-work coaching sessions for maternity

• Access to Calm and Bippit financial wellbeing coaching

• Flexible working arrangements

• Opportunities to participate in social committees, team events, office functions, and company-wide gatherings

• A dedicated professional development training budget that includes CPD courses, upskilling resources, and professional memberships

• One paid volunteer day each year

• Referral vouchers valued up to £200