Customer Designer, Mid-Weight

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take proactive responsibility for the design output within Reach's Customer function.

• Conceptualize and implement impactful designs across E-commerce, Brand Marketing, and Customer Marketing.

• Support reader offers, subscription products such as Yimbly and OK! Beauty Box, along with national and regional newsbrand marketing campaigns.

• Create comprehensive creative solutions for paid social, display, CRM/email, site graphics, landing pages, and printed materials.

• Design motion graphics, short animations, and video edits tailored for paid social and performance channels.

• Oversee visual output for e-commerce projects, including site graphics, promotional banners, and product imagery.

• Incorporate emerging AI tools and automation into daily design processes.

• Manage project timelines and an independent project pipeline effectively.

• Collaborate with E-commerce Trading leads, Brand Managers, and CRM teams.

• Produce performance-oriented and brand-focused assets that enhance customer engagement.

⛳️ Requirements

• Experience in Mid-Weight Design within e-commerce, retail, media, or agency settings.

• A robust multi-format portfolio showcasing your design skills.

• Advanced proficiency in Adobe Creative Cloud, including Photoshop, Illustrator, InDesign, and Premiere Pro/After Effects.

• High proficiency in Figma.

• Strong abilities in layout, typography, and print preparation.

• Practical experience in creating animated/motion content for digital platforms.

• A keen interest in integrating AI tools into everyday design workflows.

• A high degree of self-direction and capability to manage project pipelines from brief to delivery.

• Ability to balance speed and quality effectively.

• Solid understanding of conversion principles, user engagement cues, and the influence of visual design on retail trading dynamics.

• Advanced skills in motion graphics, experience in CRM/email design, or a background in packaging artwork are advantageous.

🏝️ Benefits

• 25 days of holiday plus bank holidays.

• Additional paid holiday day after three, five, and ten years of service.

• Option to purchase extra holiday.

• Extra paid day off each year to volunteer.

• Big moment day: additional paid leave for significant personal occasions.

• Company pension contributions matched up to 6%.

• Salary sacrifice pension contributions.

• Enhanced family leave policies.

• Flexible, inclusive, and progressive people policies.

• Healthcare cash plan that reimburses medical expenses.

• Quick access to doctor's appointments.

• Car lease scheme for electric or hybrid vehicles through salary sacrifice.

• 24/7 wellbeing assistance program available for employees and their families.

• Access to the Stream financial wellbeing app for managing finances, pay, rewards, and benefits.

• Discounts available, including 15% off Reach's Yimbly marketplace.

• Interest-free loans, including options for season ticket and technology loans.

• Remote working opportunities.