Customer Care Team Member

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Identify and secure sales opportunities within a digital retail setting.

• Assist customers throughout every phase of the purchasing process via tickets, email, live chat, and phone communications.

• Provide customer service that aligns with the established brand service standards.

• Cultivate customer relationships through meticulous preparation, attention to detail, efficiency, and consistent follow-up.

• Supply accurate, valid, and comprehensive information utilizing appropriate methods and tools while adhering to company policies and guidelines.

• Ensure high levels of customer satisfaction by delivering a premier customer service experience.

• Investigate and resolve customer inquiries in an efficient, timely, and professional manner.

• Embrace a customer-focused approach.

• Meet departmental sales targets while promoting brand loyalty and encouraging repeat business.

⛳️ Requirements

• Retail experience is crucial.

• Knowledge of live chat, phone, social media, and email communication tools.

• Familiarity with customer care platforms, including Inside, live chat, Instagram, and email clients.

• Proficiency in the D365 order management system.

• Experience with Salesforce and Shopify eCommerce platforms.

• Knowledge of payment systems such as Givex, PayPal, Adyen, Zip Pay, Afterpay, and Apple Pay.

• Experience with postal carrier procedures is preferred.

• Ability to identify and capture sales opportunities in a digital retail context.

• Strong time management and problem-solving abilities.

• Excellent verbal and written communication skills.

• Positive and professional demeanor.

• Outstanding attention to detail.

• Customer-centric mindset.

• Capability to collaborate effectively as a team player.

• Availability and flexibility to work morning, afternoon, and weekend shifts.

🏝️ Benefits

• Opportunity to join a distinctly Australian Retail Group with a global perspective.

• Supportive team culture and environment.

• Opportunities for learning, mentoring, and support.

• Team-building events.

• Company-wide celebrations.

• Wellness programs.

• World-class office locations in premium business districts.

• Collaborate with global brands and international client teams.

• Continuous learning and development opportunities.

• Engaging employee programs.