Customer Care Team Member

This is a fully remote position, open to applicants in Illinois, +8 more states.

📋 Description

• Offer remote assistance to clients of healthcare organizations

• Conduct outbound calls in a professional and effective manner

• Achieve and uphold outbound calling targets and performance metrics

• Record all outbound call attempts and outcomes utilizing available tools

• Acquire knowledge of Medicare and Medicaid plans, their benefits, and features

• Aid in scheduling appointments, conducting welcome calls, and performing health assessments

• Deliver a professional consumer experience through active listening and communication

• Uphold high ethical standards in all interactions

• Collaborate closely with both internal and external consumer customers

• Meet performance metrics including attendance/schedule adherence, average handle time, and quality score

⛳️ Requirements

• Proficient customer service and data entry capabilities

• Strong analytical skills, exceptional listening abilities, and meticulous attention to detail

• Capacity to handle multiple tasks simultaneously

• Intermediate to advanced proficiency in troubleshooting computer application issues and navigating through multiple windows

• Availability for flexible working hours, including holidays, weekends, and evenings

• Must be a resident of one of the following states: Arkansas, Georgia, Illinois, Kansas, New Hampshire, New Jersey, Ohio, Tennessee, Texas, Pennsylvania, Virginia

• Personal Windows 11 Operating System is required, along with a webcam and USB headset (equipment not provided)

• Reliable, high-speed internet connection via ethernet

• High school diploma or equivalent qualification

• Proficient communication skills in both verbal and written English

• Professional grammar and the ability to read and write in English

• Must successfully complete all assessments and system checks

• Preferred: 1 year or more of call center experience

• Preferred: Previous experience in medical or health insurance fields

• Familiarity with medical and Medicare terminology is advantageous

• Open to constructive feedback and committed to personal improvement

🏝️ Benefits

• Fully Remote Work

• Opportunities for growth

• Medical insurance benefits

• Dental insurance benefits

• Paid Time Off (PTO)

• 401k Company Matching

• Tuition Reimbursement

• Stability backed by 100 years of experience

• Flexible growth opportunities akin to a start-up environment