Customer Care Team Member

This is a fully remote position, open to applicants in Illinois, +8 more states.

📋 Description

• Manage incoming calls in a polite and efficient manner.

• Achieve and uphold goals and metrics for inbound calling.

• Use available resources to log outbound call attempts and outcomes.

• Develop a solid understanding of Medicare and Medicaid plans, benefits, and features.

• Assist in scheduling appointments, conducting welcome calls, and performing health assessments.

• Deliver a professional consumer experience through active listening and effective communication.

• Uphold high standards of ethical behavior.

• Collaborate closely with both internal and external consumer clients.

• Meet performance metrics including attendance/schedule adherence, average handle time, quality score, and other goals.

⛳️ Requirements

• Must reside in one of the following states: Arkansas, Georgia, Illinois, Kansas, New Hampshire, New Jersey, Ohio, Tennessee, Texas, Pennsylvania, or Virginia.

• High school diploma or equivalent is required.

• Ability to communicate effectively in both verbal and written English.

• Professional grammar skills and the capability to read and write in English.

• Strong skills in customer service and data entry.

• Analytical thinking, excellent listening abilities, and keen attention to detail.

• Capacity to multitask effectively.

• Intermediate to advanced experience in resolving computer application issues and navigating multiple windows.

• Ability to interact with various interfaces while on calls.

• Availability to work flexible shifts, including holidays, weekends, and evenings.

• Personal Windows 11 operating system with a webcam and USB headset is required; equipment is not provided.

• Reliable, high-speed internet connection through Ethernet is necessary.

• Must successfully complete all assessments and systems checks.

• A minimum of 1 year of call center experience is preferred.

• Prior experience in medical or health insurance is preferred.

• Familiarity with medical and Medicare terminology is beneficial.

• Comfortable receiving constructive feedback and motivated to improve.

🏝️ Benefits

• 100% Remote Work

• Opportunities for career growth

• Medical benefits offered

• Dental benefits available

• Paid time off (PTO)

• 401k company match

• Tuition reimbursement program

• Flexible work shifts

• Personal equipment allowance: none; Windows 11 computer and webcam/USB headset are required but not supplied.

• Stable employment with a global team and a company boasting 100 years of experience.