Customer Care Team Member

This is a fully remote position, open to applicants in Florida, +9 more states.

📋 Description

• Manage inbound calls with professionalism and efficiency.

• Supply callers with marketing resources regarding Medicare plans, products, and pricing.

• Utilize available tools to achieve single-call resolution while ensuring customer satisfaction.

• Develop a comprehensive understanding of plans, benefits, and features.

• Distribute informational brochures via mail or email.

• Schedule follow-up calls for the Sales Team.

• Collect caller and enrollment-related data and accurately enter it into various systems.

• Employ the speak-and-spell technique using the phonetic alphabet.

• Deliver an exceptional consumer experience through attentive listening and communication.

• Uphold high standards of professionalism and conduct.

• Collaborate closely with both internal and external consumer customers.

• Provide remote assistance to customers of Healthcare clients.

⛳️ Requirements

• Excellent customer service and data entry competencies.

• Strong analytical skills, exceptional listening abilities, and meticulous attention to detail.

• Intermediate to advanced proficiency in troubleshooting computer application issues and navigating multiple windows.

• Capability to type swiftly and accurately.

• Flexibility to work various shifts as required by business needs, including holidays, weekends, and evenings.

• Preferably, 1 year or more of experience in an inbound call center.

• Previous experience in the medical or health insurance field is advantageous.

• Familiarity with medical terminology is beneficial.

• Open to constructive feedback and eager to improve.

• Ability to communicate clearly and effectively in both verbal and written English.

• Must reside in one of the following states: Arkansas, Florida, Georgia, Kansas, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia.

• Smartphone required for two-factor authentication.

• Ownership of a desktop or laptop computer running Windows 11 Operating System; devices such as Apple, Chrome OS, and tablets are not permitted.

• Must have an attached or embedded webcam on the personal device.

• Wired USB headset is necessary.

• Ability to connect an ethernet cable to a wired modem; wireless and Wi-Fi connections are not allowed.

• A high school diploma or equivalent is required.

• Must successfully complete all assessments, system checks, and background screenings.

• Must achieve performance metrics, including Attendance Schedule/Adherence, an Average Handle Time of 4:00 minutes, and a Quality Score average of 85%.

🏝️ Benefits

• Group Health and Wellness offerings (Medical, Dental, and Vision).

• Health Savings Account (HSA).

• Educational Assistance.

• Voluntary plans, including critical illness, accident, and hospitalization coverage.

• 401k plan with Company Match and Roth contributions, featuring immediate vesting.

• Pet Insurance.

• Discounted legal services.

• Employee discount programs.