Customer Care Support – Fiber Installation

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries regarding fiber services, installation processes, timelines, and technical requirements.

• Schedule installation appointments with clients and technical teams.

• Offer pre-installation advice on preparation, safety precautions, and service expectations.

• Track installation progress and proactively keep customers updated.

• Resolve scheduling conflicts, delays, technical issues, and service interruptions.

• Provide basic troubleshooting or refer complex problems to technical specialists.

• Conduct follow-ups after installation to ensure success, customer satisfaction, activation, and setup.

• Keep precise records of customer interactions, installation specifics, and reported issues.

• Escalate problems to relevant departments while keeping customers informed.

• Develop customer rapport, collect feedback, and nurture long-term relationships.

• Adhere to company policies, safety protocols, and industry standards.

⛳️ Requirements

• Bachelor’s degree in business, Communications, or related areas.

• Prior experience in customer service, technical support, or call center operations is advantageous.

• Knowledge of fiber optic or telecommunications services is a plus.

• Exceptional verbal and written communication skills in both English and Filipino.

• Strong interpersonal skills and active listening abilities.

• Proficient problem-solving and troubleshooting skills.

• Customer-centered attitude with patience and empathy.

• Capability to manage challenging situations professionally.

• Basic understanding of fiber optic technology and installation processes (training will be provided if necessary).

• Experience with customer relationship management (CRM) software and support tools.

• Adaptability and eagerness to learn.

• Attention to detail and strong organizational skills.

• Ability to perform under pressure and achieve targets.

• Team-oriented with a positive demeanor.

• Certifications in Customer Service, Technical Support, or Communication/Language Proficiency are optional but advantageous.

🏝️ Benefits

• Training is provided for those who may not initially possess skills in fiber optic technology and installation processes.

• Confidential handling of applicant information in accordance with EEO guidelines.