Customer Care Specialist, Overnight

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the primary point of contact for clients and incoming calls.

• Respond to calls clearly and effectively.

• Use the Pinnacle or Amtelco platform for managing incoming communications.

• Address callers' inquiries and concerns while providing accurate information.

• Direct questions to the relevant department or individual.

• Familiarize yourself with customer accounts before taking calls and raise any issues prior to calls going live.

• Organize consultations between callers and clients.

• Schedule appointments with the appropriate individual, for the specified reason and suitable duration.

• Maintain account processes to ensure timely and accurate appointment scheduling and dispatching.

• Provide an excellent customer experience while efficiently handling appointments.

• Maintain high standards of customer service.

• Evaluate caller situations, show empathy, and resolve issues.

• Comply with Anserve’s Quality Assurance guidelines.

• Seek feedback and participate in ongoing improvement efforts.

• Carry out additional responsibilities as assigned to support the Customer Contact Center.

⛳️ Requirements

• Must possess a personal PC or Laptop (Windows 10 or 11) with a minimum of 8GB RAM.

• Chrome books and Mac PCs are not accepted.

• A wired USB headset, webcam, and high-speed internet connection are required.

• Proven experience in an Appointment Setter, Call Center, or similar position.

• Exceptional communication skills, including active listening abilities.

• Service-oriented and capable of understanding the caller’s needs.

• Proficient with the Amtelco platform, or able to learn quickly.

• Positive and resourceful in overcoming challenges.

• Demonstrated effectiveness in a remote work environment with strong reliability.

• Disciplined in a remote setting, showcasing consistent dependability.

• Eager to learn and committed to ongoing self-improvement.

• Familiarity with contact center software and the Microsoft Office suite is advantageous.

• Bilingual skills are a plus.

• High School Diploma or GED is required.

• Previous Call Center experience is preferred but not mandatory.

• Availability to work both Saturday and Sunday is required.

• Strong recommendation for open availability during weekdays.

• Full-time commitment: 40 hours per week, with shifts between 12:00 AM–8:00 AM EST.

• No supervisory experience is necessary.

• No travel is required.

🏝️ Benefits

• 401k plan with a match of up to 4% from the employer.

• Generous coverage for health premiums.

• Dental, vision, accident, and critical illness insurance.

• Generous paid time off (PTO) package.

• Tuition reimbursement program.

• Referral bonuses.

• Professional training environment.

• Opportunity to work with an award-winning team.

• Flexible working conditions.

• Family-owned company culture.

• Opportunities for advancement.

• Manager development programs.

• Monthly rewards and incentives.

• Biannual industry rewards.