Customer Care Specialist – Inbound Phone Support

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage directly with customers via phone, offering friendly, professional, and prompt support.

• Utilize HONK’s exclusive technology to connect customers with its extensive service-provider network across the nation.

• Assess customer needs through attentive listening, establish rapport, and provide customized solutions.

• Oversee service requests until completion and assist in resolving any issues or delays.

• Effectively communicate service details, set expectations, and outline next steps clearly.

• Maintain high standards of customer service while working efficiently in a dynamic environment.

• Take responsibility for customer issues, ensuring a positive experience from start to finish.

• Acquire a comprehensive understanding of HONK’s services, technology, and processes to assist customers and address inquiries.

⛳️ Requirements

• Experience in a customer-facing role, resolving issues over the phone.

• Ability to engage customers quickly, calmly, and professionally, understanding their questions/issues, and delivering solutions that exceed expectations.

• Capacity to handle a high volume of phone calls from customers and partners while maintaining composure under pressure.

• Demonstrated aptitude for problem-solving and the ability to identify customer solutions using a consultative sales approach.

• Fluency in English; proficiency in Spanish is an advantage.

• Must provide a private, uninterrupted, and confidential workspace free from environmental distractions.

• Must have an internet connection with minimum speeds of 5 Mbps download and 2.5 Mbps upload.

• Previous work-from-home experience and suitable equipment for a home-work environment are preferred.

🏝️ Benefits

• A remote-first company offering virtual/work-from-home career opportunities.

• Multiple full-time shifts available in a 24x7 operational environment.

• Recognized and rewarded proven performers.

• An inclusive and equal-opportunity workplace.