Customer Care Specialist – Inbound Phone Support

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Engage directly with customers via phone, delivering friendly, professional, and prompt support.

• Utilize HONK’s exclusive technology to link customers with its extensive network of service providers across the nation.

• Listen to and evaluate customer needs, foster rapport, and offer customized solutions.

• Oversee service requests until completion and assist in resolving any issues or delays.

• Clearly communicate with customers regarding their service, setting expectations, and outlining next steps.

• Provide exceptional customer service effectively in a dynamic, fast-paced environment.

• Employ creative thinking and take responsibility for customer concerns to guarantee a positive experience.

• Cultivate a comprehensive understanding of HONK’s offerings, technology, and processes to help customers and address inquiries.

⛳️ Requirements

• Background in a customer-oriented setting resolving issues over the phone.

• Capability to swiftly, calmly, and professionally engage with customers, comprehend their questions/issues, and deliver solutions that exceed expectations.

• Proficiently manage a high volume of phone calls from customers and partners while maintaining composure under pressure.

• Proven problem-solving skills and the ability to identify customer solutions using a consultative sales approach.

• Proficiency in English; Spanish language skills are a plus.

• A quiet, uninterrupted workspace where information remains confidential, allowing work to be conducted without environmental distractions.

• Internet connectivity with minimum speeds of 5 Mbps download and 2.5 Mbps upload.

• Previous experience working from home is preferred.

• Equipment that facilitates a work-from-home setup is preferred.

🏝️ Benefits

• Full-time virtual/work-from-home position.

• Remote-first work culture.

• Flexible collaboration and adaptability.

• Recognition and rewards for proven performers.