Customer Care Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer assistance and information to rental car clients concerning tolls or violations incurred during their rental period.

• Serve as a single point of resolution and education on available products and services.

• Provide account details and status updates.

• Address and resolve product or service-related issues.

• Handle payments efficiently.

• Ensure a positive, professional, empathetic, and customer-focused experience.

• Navigate through multiple computer applications and utilize online resources to supply accurate information.

• Cultivate and sustain knowledge of products, processes, and technical aspects.

• Communicate effectively with diverse audiences.

• Accurately document customer interactions in a clear and concise manner.

⛳️ Requirements

• High School Diploma or GED equivalent is required.

• At least 2 years of customer service experience, including a minimum of 1 year of inbound call center experience in a fast-paced setting.

• Proficiency in Windows-based applications, including Office and Outlook.

• Minimum typing speed of 30 words per minute.

• Strong interpersonal skills with the ability to engage with various personalities.

• Must exhibit reliability and dependability, particularly in schedule adherence and attendance.

• Flexibility to work any shift between 8:30 AM and 8:30 PM EST Monday to Friday, and 10 AM to 5 PM on Saturday.

• Bilingual in Spanish is an advantage.

🏝️ Benefits

• Comprehensive training program with opportunities for career advancement.

• Commitment to being an Equal Opportunity Employer.