Customer Care Specialist, Commercial Insurance

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture sustainable relationships built on trust through open and interactive communication with colleagues and clients.

• Offer suitable solutions and alternatives promptly, ensuring follow-up for resolution.

• Input Certificates of Insurance (COIs) into the designated software program.

• Address and resolve support emails efficiently.

• Handle both inbound and outbound phone communications.

• Guarantee precise tracking of all communications.

• Educate and train customers and users to promote effective software use and satisfaction.

• Achieve personal and team objectives regarding productivity and customer satisfaction.

• Serve as the primary support for system access inquiries, information verification, tracking, end-user assistance, and escalations.

⛳️ Requirements

• Experience in the commercial insurance industry is essential; personal, health, and life insurance backgrounds are not applicable.

• Entry-level familiarity with Certificates of Insurance is required.

• Experience in a remote work environment is necessary.

• A minimum of 1 year in a customer support position is required.

• Proficient in Microsoft Word and Excel applications.

• Proven track record of meeting daily goals and performance metrics.

• A strong passion for customer service and assisting others.

• Exceptional verbal and written communication abilities.

• Capable of multitasking, prioritizing, and managing time efficiently.

• Demonstrated aptitude for problem resolution and making rapid decisions.

• Team-oriented, enjoying collaboration to deliver solutions and top-tier service.

• Must reside within the United States.

🏝️ Benefits

• Competitive compensation package.

• 401k plan with matching contributions.

• Pet insurance coverage.

• Paternity leave benefits.

• Medical insurance options.

• Health Savings Account (HSA).

• Dental insurance plans.

• Vision insurance coverage.

• Short-term disability insurance.

• Parental leave for expecting parents, including maternity and paternity leave.

• Life insurance coverage.

• Paid Time Off encompassing holidays, vacation, flexible time, and community volunteer opportunities.

• Opportunities for professional growth and development.

• Emphasis on work-life balance.

• Fully remote work environment.

• A supportive company culture.