Customer Care Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Respond to customer inquiries regarding products and services, which include personnel, website, company information, vehicle-specific topics, electromobility, service, sales, redirects, and contact information.

• Acknowledge and address customer complaints effectively.

• Process inquiries received through various channels.

• Identify customer needs and guide them in utilizing specific features.

• Analyze and report on product malfunctions.

• Assist in training new employees at the request of management.

• Update internal databases with technical issues and valuable customer interactions.

• Inform customers about new features and functionalities.

⛳️ Requirements

• High school diploma or equivalent (preferred).

• A minimum of 4 years of experience as a Customer Care Specialist or in a comparable Customer Service Representative (CSR) role (preferred).

• Native-level proficiency in German or at least C1 level (required).

• Fluency in English is a plus.

• Familiarity with the automotive industry is advantageous.

• Experience with help desk software and providing remote support.

• Strong understanding of CRM systems.

• Exceptional communication and problem-solving abilities.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for rapid career advancement within the organization.

• Career-path training programs.

• Collaborative work environment.

• Multicultural teams.

• Proactive support.

• Attractive opportunities for professional development.

• Numerous employee benefits.

• Company health and wellness initiatives.