Customer Care Specialist

This is a fully remote position, open to applicants in Alabama, +1 more state.

📋 Description

• Assist members by handling incoming phone calls

• Deliver support via telephone

• Focus on achieving first call resolution

• Efficiently manage and address customer inquiries

• Forward requests to the appropriate departments to minimize recurring issues

• Ensure prompt response and resolution for escalated inquiries

• Maintain and enhance knowledge related to the Vitality program

• Recognize areas for improvement to enhance member experience

• Identify process challenges or gaps and contribute to innovative solutions

• Monitor, evaluate, and report on process enhancements

• Communicate effectively in both verbal and written forms with internal and external stakeholders

• Report operational issues or concerns and submit tickets for system-related problems

• Guide customers on program details and website navigation

• Document submitted events

• Perform additional tasks as assigned

⛳️ Requirements

• Excellent communication abilities

• Strong organizational skills

• Capability to handle multiple priorities

• Customer-oriented and responsive

• High School Diploma

• 1-2 years of customer service experience (Preferred)

• Background in health or wellness (Preferred)

• Bachelor's degree (Preferred)

🏝️ Benefits

• Medical, Dental & Vision plans

• 401(k) with company match

• Company paid Life Insurance (Basic, Voluntary & AD&D)

• Company paid Short Term & Long Term Disability

• Paid Time Off (Vacation, Sick & Public Holidays)

• 100% Paid Family Leave (Maternity/Paternity)