Customer Care Specialist

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Address customers' inquiries and resolve any issues they encounter.

• Detect problem areas and report them to the appropriate team.

• Maintain high levels of customer satisfaction.

• Gather and monitor user feedback.

• Collaborate closely with product teams to address concerns and relay customer insights.

• Assist and support Preply users, acting as a genuine Customer Advocate.

⛳️ Requirements

• Prior experience in providing support through live chats.

• Proficiency in English.

• Strong technical and analytical capabilities.

• Ability to deliver proactive and innovative solutions.

• Excellent written and verbal communication skills.

• Capability to comprehend customers' needs effectively.

• Team-oriented with a collaborative mindset.

• Customer-focused and empathetic approach, complemented by exceptional listening skills.

• Proficient in prioritizing tasks and developing straightforward solutions for quick outcomes.

• Enthusiasm for learning and a commitment to self-improvement.

• A computer equipped with an i5 or i7 processor, 16GB RAM, and 256GB SSD.

• A stable internet connection with a minimum speed of 30mbps.

• Availability for rotating shifts, including mornings, afternoons, evenings, weekends, and nights.

• Required continuous attendance during the initial 3 months of onboarding and training, with no planned absences except for emergencies.

🏝️ Benefits

• Monthly rotating schedule featuring 9-hour shifts and a minimum of 11 hours between shifts.

• Professional development assistance from trainers during and after the onboarding process.

• Communication conducted exclusively through written formats such as chats, emails, and social media, with no phone calls involved.

• A dynamic and fast-paced work environment with reasonable goals and clearly defined KPIs.