Customer Care Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee healthcare services and guarantee the prompt delivery of authorized services and products for patients.

• Engage daily with patients, healthcare professionals, home health agencies, durable medical equipment (DME) providers, and health plans.

• Act as a liaison to ensure seamless transitions in patient care.

• Uphold compliance with all regulatory standards.

• Improve service delivery and enhance patient satisfaction.

⛳️ Requirements

• Associate's degree or equivalent experience is required.

• High school diploma or equivalent is mandatory.

• 1 to 3 years of experience in customer service, healthcare coordination, or referral management.

• Experience with health plans, home health agencies, or DME providers is advantageous.

• Strong verbal and written communication skills are essential.

• Excellent problem-solving abilities and conflict-resolution skills.

• Capability to multitask in a dynamic environment while paying attention to detail.

• Proficiency in Microsoft Office Suite (Word, Excel).

• Understanding of HIPAA, CMS, and healthcare regulatory standards.

🏝️ Benefits

• Medical, Vision, Dental, Short- and Long-term insurance.

• Over 6 days of holiday pay.

• 13 days of paid time off (PTO).

• Employer-provided life insurance.

• 401(k) plan with employer contributions.

• Wellness program with rewards incentives.

• Employee recognition and rewards programs.

• Comprehensive paid training program.