Customer Care Specialist

This is a fully remote position, open to applicants in Florida, +7 more locations.

📋 Description

• Deliver exceptional customer service support for patient inquiries via phone, email, direct mail, and various other communication channels.

• Uphold high-quality standards while adhering to approved materials and guidelines.

• Efficiently gather necessary information and input it into designated program databases.

• Address product inquiries utilizing approved FAQs and discussion guides.

• Communicate with empathy, assisting callers in understanding medical terminology as required.

• Recognize and process potential Adverse Events and Technical Complaints in accordance with Working Practice Documents.

• Adhere to privacy and security protocols, company policies, and Standard Operating and Working Procedures.

• Execute administrative and other non-telecommunication tasks as needed.

• Identify and manage customer escalations towards resolution, collaborating with other departments to provide compliant solutions.

⛳️ Requirements

• Bachelor's degree (BA/BS) or equivalent relevant work experience.

• Experience related to customer service.

• Proficient typing skills at an expert level.

• May need to submit and maintain credentials, such as training, vaccinations, and other job-related documents, to gain access to hospitals or healthcare providers.

• May be required to apply for and obtain a representative license in specific jurisdictions or hospital systems.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional growth and development.

• Collaborative and supportive work environment.