Customer Care Resolution Associate

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver exceptional support to the sales team comprising Design Consultants and Installers.

• Address client inquiries and resolve questions related to products, warranties, installations, parts, and repairs.

• Provide valuable feedback and insights to enhance the overall client experience.

• Contribute to key organizational success factors, such as call metrics and responsiveness in inquiry resolution.

• Timely respond to client inquiries while adhering to assigned schedules, phone duration, and resolution time requirements.

• Surpass client expectations concerning their window-covering requirements.

• Operate within established guidelines while devising creative and effective solutions.

⛳️ Requirements

• Capable of identifying and resolving various customer service issues promptly.

• Demonstrates patience, empathy, care, and sincerity in all customer interactions.

• Consistently meets standards for productivity, scheduling, call monitoring, and survey scores.

• Adaptable with a strong ability to learn new skills and retain information.

• Team-oriented with a positive attitude and a readiness to exceed expectations.

• Exceptional written and verbal communication skills.

• Detail-oriented, flexible, and adept at multitasking in a fast-paced environment.

• Comfortable using computers and navigating multiple systems concurrently.

• High school diploma or equivalent work experience is required.

• Availability to work full-time, five days a week, including one mandatory Saturday.

• Prior experience in a customer service role is preferred.

• Strong communication skills are essential.

• Proficient in Microsoft Office applications.

• Experience in a call center environment is preferred.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Paid time off

• 401(k) plan with employer matching

• Short-term disability benefits at no cost

• Long-term disability benefits at no cost

• Company-paid life insurance

• Company-paid accidental death and dismemberment insurance

• Additional voluntary insurance plans

• Six weeks of paid parental leave

• Discounts on 3 Day Blinds products

• Access to other exclusive discounts

• Work-from-home setting

• Opportunity to occasionally meet in person for meetings and training sessions