Customer Care Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage 2–3 incoming service and reservation calls each hour

• Accurately and promptly process requested modifications to existing reservations

• Adhere to the Customer Connection methodology

• Utilize available resources to independently and accurately address customer inquiries

• Navigate multiple browsers and systems while engaging in instant messaging and responding to emails

• Maintain interactive conversations with customers

• Stay accessible and responsive via phone, email, and chat during scheduled hours

• Achieve or surpass performance targets and productivity benchmarks

• Participate in team meetings and training sessions

• Enhance knowledge and remain updated on company initiatives

⛳️ Requirements

• Must be reliable and available to work a full-time schedule of 35–45 hours weekly, depending on business requirements

• Capable of providing outstanding customer service, efficiently resolving issues, and striving for one-call resolutions

• Excellent attention to detail

• Strong typing abilities

• Proficient in internet navigation, chat, email, and Microsoft Office

• Effective verbal communication skills, active listening, and writing abilities

• Confidence in making outbound follow-up calls

• Receptive to coaching feedback and capable of applying acquired knowledge

• Able to focus and work at a desk while frequently viewing a computer screen and answering calls during each scheduled shift

• Self-driven and adaptable in a structured virtual call center environment

• Must have reliable internet with a minimum upload speed of 5.0 Mbps and download speed of 10 Mbps

• A private, distraction-free workspace is essential

• Home office must be situated in a separate residence from any other World Travel Holdings remote employee

• Available to work assigned shifts between 10:00 AM and 11:30 PM EST, including weekends, holidays, and non-consecutive days off

🏝️ Benefits

• Paid initial training and continuous development

• Computer equipment and headset provided

• Real-time internal support team

• Medical, dental, and vision coverage

• Company-paid life and disability insurance

• 401(k) with discretionary company matching

• Paid time off and holidays

• Discounted cruises and travel agent rates

• Travel discounts and employee perks

• Employee Assistance Program (EAP)

• Opportunities for professional development and learning

• Biweekly performance incentives, with the potential to earn an additional $1.25 per hour