Customer Care Representative

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Deliver exceptional customer service by addressing inquiries regarding disability and leave management claims.

• Initiate claims in accordance with best practices for claims management.

• Encourage the use of digital self-service options.

• Employ various computer applications to accurately record claim details.

• Take responsibility for fulfilling each caller's needs and enhance the value of The Hartford brand.

• Successfully complete the mandatory multi-week classroom training course for new hires.

• Adhere to the designated training and post-training schedules.

⛳️ Requirements

• Proven experience in customer service, call center roles, insurance, retail, restaurant, or a related area.

• Capability to thrive in a fast-paced, complex setting while managing multiple applications.

• Strong problem-solving and critical thinking abilities with a keen eye for detail.

• Outstanding communication skills with the capacity to empathize with customers and team members.

• Flexibility and adaptability.

• High School Diploma or equivalent experience is mandatory.

• Bilingual in Spanish is advantageous.

• Requires high-speed broadband internet service.

• Must have an internet provider-supplied modem/router/gateway connected via an ethernet cable to the Hartford-issued computer.

• Minimum upload/download speeds of 10Mbps/300 Mbps are required.

• A dedicated workspace free from distractions during training and work hours is essential.

• Commitment to the established training and work schedule is necessary.

• Completion of a multi-week classroom training course is a condition of employment.

• Availability to work on holidays may be necessary based on business requirements.

🏝️ Benefits

• Five weeks of paid training.

• Continuous coaching and development opportunities.

• Medical, Dental, Vision, Life, and Disability Insurance effective from day one.

• 25 days of paid time off in your first full year of employment.

• Paid holidays.

• Tuition reimbursement available.

• Student Loan Paydown Program offered.

• 401K plan provided.

• Access to an award-winning well-being program.

• Potential for short-term or annual bonuses.

• Opportunities for long-term incentives.

• On-the-spot recognition for outstanding performance.