Customer Care Representative

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Deliver outstanding customer support by responding to inquiries regarding disability and leave management claims.

• Initiate claims following best practices for claims management.

• Advocate for digital self-service options.

• Employ various computer applications to accurately record claim details.

• Take responsibility for each caller’s requirements and leverage every interaction to enhance value and promote The Hartford brand.

• Complete a comprehensive multi-week classroom training for new hires.

• Adhere to the necessary training and post-training schedules.

⛳️ Requirements

• Proven experience in customer service, call center operations, insurance, retail, restaurant, or a similar field.

• Capability to thrive in a fast-paced, complex setting while managing multiple applications.

• Strong problem-solving and critical thinking abilities with a keen attention to detail.

• Excellent communication skills, with the capacity to show empathy towards customers and colleagues.

• Adaptability to changing environments.

• High School Diploma or equivalent experience is mandatory.

• Bilingual in Spanish is a plus.

• A dedicated workspace that is free from distractions during work and training hours is required.

• A commitment to the training and work schedule is essential.

• High-speed broadband internet service is necessary; DSL, wireless, Wi-Fi, hotspots, fiber without a modem, and satellite connections are not recommended or supported.

• Internet provider-supplied modem/router/gateway must be hardwired to the Hartford-issued computer using an ethernet cable.

• Minimum upload/download speeds of 10Mbps/300 Mbps are required.

• Successful completion of a multi-week classroom training course is a condition of employment.

• Availability to work on holidays may be required based on business needs.

🏝️ Benefits

• 5 weeks of paid training.

• Continuous coaching and professional development.

• Medical, Dental, Vision, Life, and Disability Insurance effective from day one.

• 25 days of paid time off in your first full year of service.

• Paid Holidays.

• Tuition reimbursement opportunities.

• Student Loan Paydown Program.

• 401K retirement plan.

• Award-winning well-being program.

• Short-term or annual bonuses.

• Long-term incentives.

• On-the-spot recognition for outstanding performance.