This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Engage with courts regarding individual orders and provide general updates on court status, addressing inquiries and resolving issues related to ongoing orders.

• Maintain professional and accurate communication via remote voice calls and emails with court personnel, attorneys, and other clients.

• Utilize Skye, the in-house application, to process documents, input informative updates/notes, and conduct data entry tasks.

• Handle a consistent volume of incoming and outgoing phone calls to support courts and customers.

• Convey pertinent and updated information from courts to process servers and clients.

• Collaborate with team members to uncover root causes and identify process inefficiencies.

• Navigate court dockets, download court documents, and import them into the internal system.

• Execute additional job-related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Legal experience is preferred.

• A minimum of 1 year of customer support, call-center, or retail experience in a service-oriented, customer-facing role is preferred.

• Excellent communication skills, both written and verbal.

• Ability to work and communicate effectively in a remote setting, utilizing programs such as Teams/Zoom for outbound calls, Teams for chat, and Outlook for emails.

• Proficient in Microsoft Office suite applications, including Microsoft Outlook, Teams, Excel, and Word, as well as other tools like online faxes.

• Experience in document manipulation, particularly with PDFs.

• Capability to perform repetitive data-entry tasks with precision.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to learn and develop professionally.