Customer Care Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Act as the main point of contact for clients

• Oversee both incoming and outgoing customer communications

• Engage with customers through phone, video calls, email, chat, and/or social media

• Address customer inquiries, issues, and concerns

• Respond to questions related to products and software

• Leverage articles to assist customers with tax inquiries and calculations

• Implement established practices, procedures, and policies to troubleshoot product/software problems

• De-escalate customer issues as needed

• Escalate interactions when necessary and appropriate

• Keep track of call-related data for auditing and reporting purposes

• Provide insights on call challenges

• Upsell when necessary

⛳️ Requirements

• High School Diploma or its equivalent

• At least 6 months of experience in customer service

• Must be at least 18 years of age

• Capable of typing a minimum of 25 words per minute

• Proficient with desktop computer systems and possess general knowledge of Windows-based systems

• Customer service and/or sales experience is preferred

• A college degree is preferred but not mandatory

• A dedicated workspace close to the router for a hardwired Ethernet connection

• Minimum internet speed of 15 Mbps for downloads and 10 Mbps for uploads

• ISP latency under 50ms

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed is required

• Employment is limited to residents of AL, DE, FL, IA, IN, KS, KY, LA, MI, MN, MO, MS, NC, ND, NE, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

🏝️ Benefits

• Medical, vision, and dental health benefits

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs as eligible

• 401(K) plans

• Life insurance

• Supplemental medical coverage

• Critical care insurance

• Pet insurance

• FSA plans

• Retailer discounts

• Opportunities for career advancement

• Ability to use personal desktop, laptop, or tablet for work

• Work remotely in a quiet and confidential environment

• Reasonable accommodations during the application process