Customer Care Representative

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Manage incoming calls from Members, Clients, and Facilities.

• Act as the primary representative and face of MTM Health.

• Address a range of customer care responsibilities that become more complex as capabilities advance.

• Handle roughly 60–80 calls daily, with increased volumes observed on Mondays.

• Primarily work second-shift hours starting after 2pm CST, often including weekends.

⛳️ Requirements

• Must currently reside in Missouri.

• At least 1 year of experience in a Call Center.

• Minimum of 6 months experience in Customer Service.

• Basic typing and computer skills with strong navigational abilities.

• High-speed Internet access such as Cable, DSL, or Fiber.

• Minimum upload speed of 3 mbps and minimum download speed of 30 mbps.

• Wireless and WiFi “air cards” are not allowed.

• A quiet home environment free from distractions, including any form of caretaking.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Life and Disability Insurance.

• 401(k) Retirement Plan with Company Match.

• FSA and HSA Savings Plans.

• Wellness Program with Incentives.

• Voluntary & Ancillary Plans.

• Pay on Demand.

• Paid Time Off and Holiday Pay.

• Birthday Holiday.

• Maternity/Paternity Leave.

• Continuing Education Reimbursement Program.

• MTM Perks Discount Program.

• Career Development Programs.