Customer Care Representative

This is a fully remote position, open to applicants in Connecticut, +10 more states.

📋 Description

• Handle a significant volume of incoming customer calls, inquiries, and requests.

• Investigate and resolve customer issues through thorough research.

• Provide responses that are accurate, efficient, prompt, respectful, and courteous.

• Engage with customers through calls to understand and address their needs, concerns, and issues.

• Clearly explain potential solutions, ensuring customers feel valued and supported.

• Actively listen, confirm or clarify details, and de-escalate challenging situations.

• Foster rapport with customers and cultivate relationships with fellow call center team members.

• Utilize job-specific software, databases, scripts, and tools to manage customer inquiries.

• Achieve or surpass call center performance metrics while delivering consistent customer service.

• Assess customer needs and suggest appropriate products or services.

• Engage in training and development opportunities.

• Carry out additional responsibilities that align with the company’s vision, mission, and core values.

⛳️ Requirements

• High school diploma or GED is required.

• 2-4 years of experience in customer service or inside sales.

• Must be legally authorized to work in the US.

• Exceptional skills in relationship management.

• Strong listening, communication, and problem-solving abilities.

• Capability to identify and cultivate sales opportunities.

• Proficient in Microsoft Office applications.

• Competent typing skills.

• Familiarity with Microsoft Dynamics for CRM or similar software systems and related applications.

• Ability to collaborate effectively within a team environment.

• Preference will be given to candidates with advanced degrees, relevant sales certifications, prior sales experience, and an interest in environmental and/or sustainability sectors.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Maternity and parental leave.

• Flexible spending accounts.

• Discounted stock program.

• 401K plan.

• Employee awards.

• Employee assistance program.

• Wellness incentive.

• Tuition assistance.

• Career pathways.

• Incentive pay.

• Opportunities for advancement through the career paths program.