Customer Care Outfitter – PT Seasonal

This is a fully remote position, open to applicants in Canada.

📋 Description

• Execute all customer interaction protocols and adhere to performance standards

• Address customer questions and rectify issues related to accounts, order status, returns, exchanges, shipping, billing, inventory, promotions, and sales

• Manage customer communications via voice, email, and chat

• Drive sales by promoting preferred products, recommending similar items, and soliciting orders during gift card balance inquiries

• Leverage system applications, desktop tools, communication, negotiation, and problem-solving capabilities to address customer dissatisfaction

• Research the CRD Field Guide, Bass Pro Shops and Cabela’s websites, catalogs, and other resources to offer precise information

• Utilize feedback and coaching to enhance performance and develop skills

• Carry out all other assigned responsibilities

⛳️ Requirements

• Exceptional written and verbal communication abilities

• Strong critical thinking skills

• Proficient customer service skills

• Familiarity with basic computer operations, Microsoft Office, and web navigation

• Comfortable in a sedentary, computer-centric work environment

• Capable of writing, typing, and using multi-channel systems

• Proficient in reading documents, reports, computer screens, and other written communications

• Skilled in effectively interpreting and managing challenging situations

• Able to collaborate within a team and work independently

• Valid Canadian Firearm Possession & Acquisition License (PAL) is considered an asset

🏝️ Benefits

• Immediate employee discount

• Enjoyable work atmosphere

• Competitive salary

• Comprehensive benefits package

• Unlimited opportunities for career advancement

• Discounts on retail merchandise, dining, world-class resorts, and conservation attractions

• Bass Pro Cares Fund