Customer Care Manager – all genders

This is a fully remote position, open to applicants in Spain.

📋 Description

• Facilitate effective communication and collaboration among internal teams and clients.

• Ensure a seamless and consistent customer experience.

• Cultivate and sustain long-term relationships with customers through regular personal engagement.

• Assess and identify the unique needs of each customer.

• Maintain high levels of satisfaction for both the company and its employees.

• Proactively update customers on new benefits, developments, and optimization opportunities.

• Continuously enhance the benefits portfolio.

• Successfully execute innovative bonus structures.

⛳️ Requirements

• A completed degree in business administration or a similar qualification.

• A minimum of two years of professional experience.

• Preferred experience in key account management, project management, or Customer Success Management.

• Strong customer service orientation.

• Excellent communication skills, along with empathy and assertiveness.

• Independent, solution-focused work ethic.

• Strong planning and coordination abilities.

• Proficiency in both German and English, written and spoken.

🏝️ Benefits

• Flexible working hours.

• Modern office located in Fuerteventura or the option for remote work from anywhere in the Canary Islands.

• Up to four weeks of EU workation annually.

• Coverage for flights and accommodation when selecting the Munich location during your EU workation.

• 30 days of annual leave.

• Permanent employment contract.

• Private supplementary health insurance.

• Salary that exceeds average local market standards.

• Assistance with obtaining your NIE number and navigating administrative processes.

• A dynamic and innovative working environment.

• Opportunities to contribute creative ideas and work autonomously.

• Exceptional professional development opportunities.