Customer Care Manager – All Genders

This is a fully remote position, open to applicants in Spain.

📋 Description

• Facilitate communication between internal teams and clients

• Guarantee a seamless and consistent customer experience

• Develop and nurture long-lasting client relationships through regular personal engagement

• Recognize the unique needs of individual clients

• Maintain the ongoing satisfaction of companies and their workforce

• Actively update clients on new benefits, advancements, and optimization possibilities

• Continuously enhance the benefits portfolio

• Execute innovative bonus structures in practice

⛳️ Requirements

• Completed degree in business administration or a similar qualification

• Minimum of two years of professional experience

• Ideally, experience in managing key accounts, project management, or Customer Success Management

• Strong focus on service and customer satisfaction

• Possess empathy, assertiveness, and exceptional communication skills

• Independent and solution-focused work style

• Excellent planning and coordination abilities

• Fluent in German and English, both written and spoken, with professional negotiation skills

🏝️ Benefits

• Flexible working hours

• Modern office location in Fuerteventura or the option to work remotely from the Canary Islands

• Opportunity for up to four weeks of EU workation annually

• Flights and accommodation covered if selecting the Munich location during the EU workation

• 30 days of annual leave

• Permanent employment contract

• Private supplementary health insurance

• Above-average salary compared to local market rates

• Assistance with obtaining an NIE number and managing administrative processes

• Supportive local team

• Engaging and diverse responsibilities

• Freedom to share creative ideas and work independently

• Exceptional career development opportunities