Customer Care Expert – Working Student

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist patients through in-app chat, email, and phone communication.

• Provide support for content-related and technical inquiries regarding digital therapy programs.

• Address questions and user feedback with a personal and empathetic approach.

• Gain a comprehensive understanding of the therapy program content.

• Maintain a positive and respectful patient experience across all communication platforms.

• Serve as the intermediary between patients and the Cara Care team.

• Recognize recurring questions, challenges, and areas for enhancement.

• Aid in the ongoing development of internal procedures.

• Foster positive team dynamics and contribute to the enhancement of care processes.

• Extract actionable improvements for products, communications, and processes from patient interactions.

⛳️ Requirements

• Currently pursuing a degree.

• Proficient in German at a native level.

• Strong written and spoken English skills (minimum B2 level).

• Ideally, some experience in customer care, customer support, or a similar position.

• Strong interest in digital products and comfort with using new tools and digital applications.

• Empathetic, patient, and enthusiastic about engaging with people through phone and written communication.

• Solution-focused mindset prioritizing patient needs.

• Organized, reliable, and able to work independently.

• Eagerness to take initiative and enhance processes.

• Willingness to occasionally assist active users on weekends.

• Nice to have: Preliminary experience in Customer Support, Customer Success, or Patient Care.

• Nice to have: Technical inclination and the ability to quickly adapt to new tools.

• Nice to have: Interest in Digital Health, Digital Therapeutics, or health technology.

• Nice to have: Familiarity with communication or support tools.

• Nice to have: Interest in deriving specific product and process enhancements from patient feedback.

🏝️ Benefits

• Competitive compensation, regular salary assessments, and necessary equipment provided.

• Collaborative, friendly, and supportive interdisciplinary team.

• Frequent on-site team events.

• Remote-first working environment: Option to work from home or the Berlin office.

• Generous leave policy: 30 days off per year, including 26 vacation days and 4 Mental Health Days.

• Flexible working hours.

• Discounted access to health, fitness, and wellness services through Urban Sports Club.

• Access to mental health and personal well-being resources via OpenUp.

• Corporate Benefits offering discounts and exclusive deals.

• Opportunity to share your ideas and make a meaningful impact.