Customer Care Center Agent

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee a high volume of customer inquiries through calls, emails, SMS, and text/video chats.

• Assess customer needs and deliver suitable solutions.

• Investigate and resolve customer issues effectively.

• Maintain records of customer interactions.

• Adhere to communication scripts consistently.

• Schedule reservations for self-storage services and streamline contactless rental and move-in procedures.

• Promote additional products and solutions when appropriate.

• Assist existing customers by modifying reservations, addressing inquiries, resolving issues, and processing storage payments.

• Achieve or surpass sales and service objectives while upholding established KPI standards.

• Stay informed about product offerings and procedural knowledge.

• Participate in one-on-one video feedback sessions, team video meetings, and training programs.

• Collaborate and communicate effectively with Store Team members.

• Provide management with insights regarding the efficiency of customer service processes.

⛳️ Requirements

• 0-2 years of experience in sales or customer service preferred.

• Previous experience in a call center and/or self-storage setting preferred.

• Excellent communication skills, particularly in listening.

• Ability to demonstrate empathy in various customer scenarios.

• Customer-centric mindset.

• Capability to handle multiple tasks simultaneously.

• Maintain composure when dealing with challenging or upset customers.

• Proficient in technology and computer usage.

• Familiarity with MS Office Suite preferred.

• High school diploma, general education degree, or equivalent required.

• Must possess fluency in both spoken and written English.

• Availability for a minimum of 40 hours per week, with occasional overtime required.

• Willingness to work some evenings, weekends, and holidays as needed by the business.

• Designated remote workspace that is free from background noise and distractions.

• Ability to appear on live camera for customer interactions and business meetings.

• High-speed internet access (minimum 100 Mbps).

• Alternative means of communication with management and other departments in case of equipment failure.

🏝️ Benefits

• Join a dynamic company with an award-winning culture.

• Benefit from a clear path for career advancement within our thriving organization.

• Receive competitive compensation with bonus potential.

• Enjoy paid holidays.

• Take advantage of paid time off.

• Access paid maternity and paternity leave.

• Participate in a comprehensive healthcare and 401(k) plan.

• Coverage for short-term and long-term disability insurance.

• Benefit from flexible scheduling options.

• Tuition reimbursement available.

• Receive dental insurance.

• Access to health insurance.

• Obtain vision insurance.