Customer Care and Sales Advisor – I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire and implement concepts, procedures, and methodologies related to Retention Sales and Customer Care.

• Execute entry-level sales and support functions within a specific region or business sector.

• Address incoming customer inquiries through phone calls or ticketing systems.

• Handle disconnect or service cancellation requests.

• Provide information regarding billing and pricing.

• Resolve common issues remotely or guide customers through the resolution process.

• Arrange service appointments when remote resolution isn’t feasible.

• Organize product returns or exchanges.

• Manage requests for additions, changes, or deletions in hosted platforms.

• Establish rapport and identify customer concerns through telephone-based selling.

• Present innovative solutions and clarify the advantages of products and services.

• Negotiate household expenditures and promote additional services.

• Accurately and efficiently process orders.

• Achieve or surpass weekly and monthly sales activity targets.

• Adhere to company-approved scripts.

• Support special projects as assigned.

⛳️ Requirements

• High School Diploma or GED.

• Capability to ask fact-finding questions to uncover solutions that meet customer needs.

• Proven patience and professionalism in all interactions with customers.

• Familiarity with Cable One products and services.

• Excellent communication and active listening abilities.

• Capacity to maintain composure and empathy in high-pressure situations.

• Ability to sit for extended periods, utilize hands, talk, and hear.

• May be required to lift items weighing up to 10 pounds.

• Successful completion of a background check, drug screening, and reference verification is mandatory prior to hiring.

🏝️ Benefits

• Medical, dental, and vision insurance plans commence immediately.

• Life insurance coverage for you and your loved ones.

• Generous paid time off for vacations, holidays, and personal days.

• 401(k) plan with a 100% company match (up to 5%) starting from day one.

• Group legal assistance and identity theft protection services.

• Tuition reimbursement up to $5,250 during your first year.

• Community support initiatives across the U.S.

• Recognition and awards programs.

• Clear pathways for career advancement.

• Collaborative work environment.