Customer Care and Sales Advisor – I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire and implement concepts, procedures, and methodologies related to Retention Sales and Customer Care.

• Conduct entry-level sales and support activities within a specified region or business area.

• Address incoming customer inquiries through phone calls or ticketing systems.

• Deliver personalized and thoughtful communication to customers.

• Engage empathetically to discern customer needs.

• Manage requests for disconnection or removal of services.

• Supply billing and pricing details to customers.

• Resolve common issues remotely or guide customers through resolution steps.

• Schedule service appointments when remote resolution is unfeasible.

• Coordinate product returns or exchanges.

• Handle add/change/delete requests in hosted platforms.

• Establish rapport and identify customer issues through telephone-based sales.

• Propose solutions and articulate product/service advantages.

• Negotiate household expenditures and promote additional services.

• Precisely and promptly input orders.

• Achieve or surpass weekly and monthly sales activity targets.

• Adhere to company-approved scripts.

• Support special projects as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• Capability to ask probing questions to identify solutions that align with customer needs.

• Proven patience and professionalism in all customer interactions.

• Familiarity with Cable One products and services.

• Excellent communication and active listening abilities.

• Capacity to remain calm and empathetic in high-pressure scenarios.

• Ability to sit for prolonged periods, utilize hands, talk, and hear effectively.

• May need to lift up to 10 pounds.

• Successful completion of a background check, drug screening, and reference verification is required prior to hire.

🏝️ Benefits

• Medical, dental, and vision plans commence immediately.

• Life insurance coverage for you and your dependents.

• Ample paid time off for vacations, holidays, and personal days.

• 401(k) plan with a 100% company match (up to 5%) from day one.

• Group legal plan and identity theft protection offered.

• Tuition reimbursement of up to $5,250 in your first year.

• Opportunities to participate in community support initiatives across the U.S.

• Recognition and awards programs in place.

• Clear pathways for advancement.

• A collaborative work environment.