Customer Care and Sales Advisor

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire and implement concepts, procedures, and methodologies related to Retention Sales and Customer Care.

• Execute entry-level sales and support tasks within a specific region or business segment.

• Address inbound customer inquiries through phone calls or ticketing systems.

• Actively listen to customers and determine their needs.

• Handle requests for disconnection or service removal.

• Provide information regarding billing and pricing.

• Resolve standard issues remotely or guide customers on the resolution process.

• Schedule service appointments when remote solutions are not feasible.

• Facilitate product returns or exchanges.

• Manage requests for additions, changes, or deletions in hosted platforms.

• Establish rapport, identify issues, propose solutions, and elucidate product/service benefits via telephone.

• Negotiate household spending and upsell additional services.

• Accurately enter orders into the system.

• Achieve or surpass weekly and monthly sales activity targets.

• Adhere to company-approved scripts.

• Support special projects as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• Capable of asking probing questions to identify solutions that align with customer needs.

• Exhibit patience and professionalism in all customer interactions.

• Familiarity with Cable One products and services is preferred.

• Exceptional communication and active listening skills are necessary.

• Ability to maintain composure and empathy in high-pressure situations.

• Must be able to sit for extended periods, utilize hands, and have the ability to talk and hear.

• May need to lift items weighing up to 10 pounds.

• Job offers are conditional upon the successful completion of background checks, drug screening, and reference verifications.

🏝️ Benefits

• Medical, dental, and vision plans commence immediately.

• Life insurance coverage for you and your family.

• Generous paid time off for vacations, holidays, and personal days.

• 401(k) plan with a 100% company match (up to 5%) starting from day one.

• Group legal services and identity theft protection.

• Tuition reimbursement up to $5,250 in your first year.

• Community support initiatives available across the U.S.

• Recognition and awards programs.

• Clear opportunities for advancement.

• A collaborative work environment.