Customer Care Agent, Polish Speaker

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Act as the primary contact for Polish-speaking merchants and business owners through chat, email, and phone communications.

• Take ownership of customer inquiries from initial contact to resolution, ensuring follow-up and closure.

• Assist customers in understanding their accounts, navigating products, and utilizing the platform in clear Polish.

• Represent customers internally and work closely with specialized teams such as Payments Operations and Account Verification.

• Clarify payment processes, fees, and account statuses in straightforward, jargon-free language.

• Provide insights on customer interaction trends and feedback to enhance products and the overall customer experience.

⛳️ Requirements

• Proficiency in Polish and a strong command of English, both written and verbal.

• A minimum of 1–2 years of experience in a customer-facing role; experience in a call center, BPO, or customer support setting is advantageous.

• Capability to articulate technical or financial concepts in simple, approachable language.

• Maintain a calm and composed demeanor during busy or challenging situations, with a genuine passion for assisting others.

• Familiarity with digital tools and systems, along with a keen attention to detail.

• Interest in fintech, payments, or business technology; prior experience with payment systems or POS solutions is highly beneficial.

• Flexibility to adapt in a fast-paced environment.

• CV submitted in English.

🏝️ Benefits

• Annual salary evaluations, opportunities for promotions, and performance bonuses.

• Access to myPOS Academy for skill enhancement and training.

• Unlimited enrollment in courses on LinkedIn Learning.

• Annual budget dedicated to individual training and development.

• Bonus for referring friends.

• Team-building activities, social events, and networking opportunities on an international scale.

• Comprehensive compensation package.

• 25 days of annual paid leave, with an additional day accrued per year, up to a total of 30 days.

• Complete “Luxury” health insurance package, including dental and optical care.

• Monthly meal vouchers worth 102.26 EUR.

• Fully subsidized Multisport card.

• Complimentary coffee, snacks, and beverages available at the office.