Customer Care Agent, Greek-speaking

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Act as the approachable and knowledgeable contact for Greek-speaking merchants and business owners via chat, email, and phone.

• Take full responsibility for customer issues from the initial contact until resolution.

• Follow up to ensure all issues are addressed and no concerns are overlooked.

• Assist customers in comprehending their accounts and navigating myPOS products in clear Greek.

• Represent customer interests internally with specialized teams like Payments Operations and Account Verification.

• Expedite the resolution of complex customer cases.

• Clarify payment flows, fees, account status, and other technical or financial topics in user-friendly language.

• Relay patterns and customer feedback to the broader team to enhance services.

⛳️ Requirements

• Proficiency in Greek and a strong command of English, both written and spoken.

• A minimum of 1–2 years of experience in a customer-facing position, such as in a call center, BPO, or support environment.

• Capability to articulate technical or financial concepts in straightforward, friendly terms.

• Maintain a calm and composed demeanor during busy or challenging situations.

• A genuine passion for assisting others.

• Comfort with digital tools and systems.

• Strong attention to detail.

• Interest in fintech, payments, or business technology.

• Previous experience with payment systems or POS solutions is highly advantageous.

• Flexibility to adapt in a fast-paced environment.

🏝️ Benefits

• Annual salary reviews.

• Opportunities for promotions.

• Performance-based bonuses.

• Access to myPOS Academy for skill enhancement and training.

• Unlimited access to LinkedIn Learning courses.

• Annual budget for individual training and development.

• Refer-a-friend incentive.

• Team-building activities, social events, and networking on an international scale.

• Attractive compensation package.

• 25 days of paid annual leave, plus an additional day each year up to a total of 30 days.

• Comprehensive “Luxury” health insurance package, including dental and optical care.

• Monthly meal vouchers worth 102.26 EUR.

• Fully covered Multisport card.

• Complimentary coffee, snacks, and beverages available at the office.