Customer Care Agent, Greek-speaking

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Act as the primary contact for Greek-speaking merchants and business owners via chat, email, and phone.

• Take full responsibility for customer inquiries from the initial contact until resolution.

• Follow up, ensure closure, and confirm that issues have been resolved.

• Assist customers in understanding their accounts and navigating myPOS products.

• Clearly explain payment processes, fees, account status, and other technical or financial matters.

• Represent customer interests internally and work alongside specialist teams such as Payments Operations and Account Verification.

• Communicate patterns and customer feedback to the broader team to enhance services.

⛳️ Requirements

• Proficiency in Greek and a strong command of English, both written and spoken.

• Minimum of 1–2 years experience in a customer-facing role; experience in a call center, BPO, or support environment is advantageous.

• Capacity to communicate technical or financial concepts in simple, approachable language.

• Maintain a calm and composed demeanor during busy or challenging situations.

• Genuine passion for assisting people.

• Comfortable using digital tools and systems.

• Strong attention to detail.

• Interest in fintech, payments, or business technology.

• Experience with payment systems or POS solutions is a significant advantage.

• Ability to adapt in a fast-paced environment.

• CV must be submitted in English.

🏝️ Benefits

• Annual salary evaluations.

• Opportunities for promotions.

• Performance-based bonuses.

• Access to myPOS Academy for skill enhancement and training.

• Unlimited access to courses on LinkedIn Learning.

• Annual personal training and development budget.

• Refer-a-friend incentive.

• Team-building, social events, and networks at a multinational level.

• Competitive compensation package.

• 25 days of paid annual leave, plus 1 additional day per year, up to a total of 30 days.

• Comprehensive “Luxury” health insurance package, including dental and optical coverage.

• Monthly meal vouchers amounting to 102.26 EUR.

• Fully covered Multisport card.

• Complimentary coffee, snacks, and beverages at the office.