Customer Care Agent – Digital Branch, Bilingual (German, English, Spanish)

This is a fully remote position, open to applicants in Spain.

📋 Description

• Provide continuous support to customers via phone, email, and video.

• Assist customers throughout the entire pick-up procedure, from verification and digital pick-up to the beginning of their journey.

• Conduct video calls, clearly explaining processes.

• Respond to inquiries regarding reservations, rentals, and pick-ups.

• Help customers in finalizing their bookings.

• Review customer information and address any missing or unclear details.

• Collaborate with SIXT stations across multiple countries to facilitate seamless customer experiences.

• Suggest appropriate products and services.

• Offer pre-boarding support prior to pick-up and provide assistance until customers are ready to drive.

⛳️ Requirements

• Proficiency in German, English, and Spanish; all three languages are essential.

• Capability to simplify and explain complex processes.

• Confident and genuine presentation skills during video calls.

• Digital proficiency and adeptness in utilizing modern tools, video calls, digital processes, and technical solutions.

• Willingness to work within a 24/7 shift structure, including weekends and public holidays.

• Strong customer focus with the ability to identify needs, anticipate challenges, and guide customers to solutions.

• Collaborative spirit, working with international colleagues and cross-border teams.

• Ability to identify additional customer needs and recommend appropriate products and services.

🏝️ Benefits

• €60 telework allowance.

• 30% night shift premium for hours between 22:00h and 06:00h.

• Permanent contract (Contrato Indefinido).

• Opportunities for career advancement.

• Access to Claude by Anthropic and SIXTgpt from the first day.

• Professional development opportunities in a global setting.

• Flexible remote working model.

• Paid day off for your birthday.

• Extra vacation days for anniversaries with SIXT.

• Private health insurance.

• Childcare support.

• Restaurant card.

• Exclusive discounts for family and friends on SIXT rentals.

• Offers available for hotels, stores, Gympass, and business schools.